End User Release of Liability for Protechtus Remote Support   

I understand that things don’t always go perfect with computers and that’s why I have enlisted the help of the professionals at Protechtus to protect my personal data and assist me with computer issues.  Because things don’t always go as planned with computers , I acknowledge, appreciate, and agree that:

1.    Employees and/or agents of Protechtus will be remotely accessing my Personal Computer using remote technology for the purpose of assisting me with computer issues. Hereafter, this access will be referred to as "Remote Support"..

2.    I understand employees and/or agents of Protechtus will have access to all software and data on my Personal Computer, although will only access components, data, and software directly related to the problem at hand.

3.    There is a risk of unexpected consequences to my Personal Computer/Workstation including data loss, software corruption and loss of use of the system, peripherals, software applications and data installed and stored on the system and  attached peripherals. I understand and assume all risks both known and unknown.  I understand employees of Protechtus have my best interest at heart and release them from liability even if arising from negligence, and I assume full responsibility.

4.    I assert that the Personal Computer upon which Remote Support will be performed is owned by me, and/or I have the appropriate authority to grant such remote access to the Personal Computer in question. If the Personal Computer is owned by a business or corporate entity, then I assert that I am fully authorized by that business or corporate entity to grant such access and to enter into this agreement to release Protechtus from liability.

5.    I, for myself and on behalf of my business or corporate entity for which I am asserting my authorization, release and hold harmless from liability Protechtus,  the owners, their officers, officials, agents, and/or employees, with respect to any and all loss of data, loss of property, and resulting financial hardship from those losses.

6.    By clicking on the Protechtus Remote Support  button, and accepting the remote control notification, I acknowledge I have read, understand and will abide by the terms of this release of liability agreement.

Your Rights with Protechtus

1.  At Protecthus we understand everyone is not a “computer geek” and we like to help people understand the technology, therefore, you have a right to have somebody explain to you in plain English the computer issues you may need help with.  We understand everyone is at different levels and we will explain the technology so you understand and we won’t make you feel dumb.

2.  We will do our honest best effort to solve the issue in the most efficient and cost effective manner.  However, Computers can be tricky and sometimes things don’t go as planned and if we find and issue that was not known or if the issue turns out to be more difficult than originally assessed, we will inform you as soon as we are aware and obtain approval from you before we proceeding past agreed upon services and prices.

3.  We will protect your personal data and identity.  We guarantee your data will stay private, confidential, and no information will be shared with anyone concerning any aspect of your data, your setup, your installed programs or anything relating to a personal nature.

4.    Our ability to protect your data and solve your computer issues is enhanced by your ability to disclose and describe all computer problems and  in the case of backup of personal data, to inform us what data is critical and where it is located on your PC.   Therefore we will do all we can in consultation with you to understand your needs and help you understand the technology and our procedures and practices.